Tips For Improving User Rating on Mobile App

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Mobile app development is now becoming one of the most lucrative industries in the world. Many statistics back the fact that it would be worth billions of dollars in the coming years. However, it is the reason why many hire an app development team has become a huge burden for companies. 

Mobile phones have become an integral part of our lives. We keep on checking our mobile phone screens again and again throughout the day. And as our reliance on mobile phones grows, most of our needs are now being catered by applications. 

Because of this change, many businesses have to adapt to the new reality and look towards their mobile application. And it is not just the multinational companies or the large companies; SMEs need apps too. To stay competitive in the market, small businesses also need to have a robust mobile phone application. 

With that finding, quality services of mobile app development in Florida, New York, and other bigger states are a challenge. Nevertheless, even after you have your mobile app, the next step is to increase user rating. Ratings and reviews are a great way to engage and attract new customers. 

Be it any product, for any user, they would first check the ratings and product reviews. And after that, they would decide whether they would try it or not. The same is the case when it comes to your mobile phone app. If it has good user reviews and ratings, it will do wonders for you. If not, it would be a failure on your end. 

Nevertheless, the main question at hand is that how can you increase your user rating? Well, here are few ways you can improve your user rating. 

1. Build A Robust and User-Friendly Application 

This is the first thing you need to do to make sure that you get good reviews and ratings from users. It is requisite that you simply can’t ignore it. The main objective is to produce a smartphone app that gives customers essential and evident worth. 

The successful apps have an easily recognizable business model. The Skype application, for instance, offers a workaround for Google Maps that enables users to rapidly and effortlessly determine the easiest roads to locations, video conferencing, and Facebook message boards. 

Therefore, it is vital to make sure users recognize the values of your app. And that is why you must upgrade your smartphone app appropriately, enhance your customer experience, and troubleshoot. Furthermore, by helping your users and making them happy, you will instantly get positive feedback. 

2. Motivate Positive Feedback and Constructive Criticism but Don’t Irritate Users 

To increase your app’s ratings, it is vital that you keep up with the changing demands of the users. By addressing those changes, you can easily cater to them by bringing updates to your app. As a result, it would instantly increase the ratings of your app. And for that, you need to encourage feedback and embrace constructive criticism.

To make a major search improved performance, an application should have many ratings and reviews. Don’t wait for feedback – request it from the users. Sometimes users tend to forget that they have to rate and review the app as well. So, a slight reminder or a notification can be a great way to ask for feedback. 

However, you have to be cautious about it. The big mistake developers normally make is that every time you enter the application, users get pop-us. It looks compulsive and can make users very annoying. There’ll be a poor rate for several users. Just ask the right users, and just at the right time, do not make the same mistake.

3. Identify Your Most Interconnected Users

There is no doubt that you can keep everyone happy all at once. However, it would not be a pleasant journey for everyone who uses your application. Some people may be wary, have glitch issues, or consider deleting the application. But, of course, you do not want all of these uncomfortable consumers to wind up giving you a low rating eventually.

You should stay away from pursuing these customers as it might prompt them to leave a negative review. And that is the last thing that you would need. So, it is better to let those customers be on their own. 

Rather, you need to identify the happiest users and seek feedback from them. It’s easy to locate those by inquiring how they appreciate the app or how to do better. If you first ask users for their opinions and consumer rankings, you give 5-star ratings directly and immediately to ensure negative comments remain.

4. Enhance Your Application by Addressing Negative Comments

There is a chance that some users would leave a negative comment but give you a useful suggestion. And you can utilize it in your next update to cater to the user’s requests. And you might find a negative review changing into a positive one. 

Use reviews and ratings to enhance your app. The user may change their rankings just if you solve a glitch that prevents your user from appreciating the application and leads to a bad comment. The worst reviews seem to have the finest suggestions for the latest functionalities that you want to involve. 

Many development companies look forward to these sorts of comments. Since they can now understand the needs of users, they can work on solving them. Also, you can motivate customers to proceed to talk with you privately by reacting to all negative comments.

This way, you can show the user that you recognize their anger and reduce their bad experience. Moreover, it shows that how much customer service matters to you. By providing excellent customer service, you will create the unfavourability ratings of these subscribers into positive.

5. Utilize Assistance Shift to Give Your Users Active Help

We stated earlier that the best way to win the customers’ hearts is by providing exceptional customer service. Even if they had a bad experience with the app, good customer service would help you mitigate its effects. Also, it would prevent that particular user from giving a negative review. 

The ideal way to achieve a great application review is to provide excellent consumer support. Unfortunately, this is prevalent for apps that only burst up an email template to include a feedback icon. Instead, you can use a two-way instant messaging window, combine aid shifts to your application. By doing so, you can communicate directly with your users for little work.

6. Request Respondents to Review You Appropriately

Another prevalent blunder by development companies of mobile apps is to request users to assess their apps too early. Many users have just downloaded the app, and they are flooded with requests for a review, feedback, or ratings. All of this displays a bad image of the company. For many users, a brief period is not sufficient to understand how to use it, appreciate it, and browse your application. They need to comprehend and learn more about your app. This shows that, before this particular time, that the app is quite prone to receive a negative review. 

Therefore, you must understand the timings of your review requests. It should be done at a time when they are fully aware of your app. As a result, it would allow them to give out their real review, which would likely be positive.

7. Show Users the Benefits of Giving Out Ratings

Ratings and reviews are a way that many of us determine whether an app is good or not. Therefore, you need to get your users to realize this point to give your app reviews as well. Also, it should make them feel that they are an integral part of the app. 

Users have the feeling that they are a key component of something huge and beneficial. Tell the users the importance of getting feedback and showing the benefits of mobile applications. Inform them how their reviews can help you bring new changes in-app in terms of content features and much more. 

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Wrapping Up 

And there you have it. These are few ways through which you can increase the ratings of your mobile application. Ratings and reviews play a vital role in reshaping the future of your app. It’s a key to determine whether your app would be successful or not. 

That is why you need to make sure that you provide the best services to your users and get the best reviews from them. It would be the make-or-break part of your application as it directly impacts the page visitors. This is why so much work needs to be done when it comes to ratings and feedback.

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