Customers who brought their car to a dealer for recall-related service saw their score increase to 789 from 777 in 2014, despite the market as a whole seeing a modest fall in overall satisfaction this year. As a result, the difference in customer satisfaction between those who had a recall visit and those who did not is now 11 points, down from 27 points last year and 21 points in 2013.
The 2015 U.S. CSI Study examines how satisfied owners and lessees of one- to five-year-old automobiles are with the maintenance or repair work performed at a franchised dealer facility. The top 10 vehicle dealerships by the brand are listed below.
Throughout the years that J.D. Power has done its CSI, Toyota has been constant. The Japanese automaker’s score of 805, which is a little gain from its 801 from the previous year, places it in sixth place this year. The company is one brand whose performance consistently outperforms that of mass market brands.
With a score of 796, Honda and Nissan are equal for first place. This is an improvement over their 792 scores from the previous year. Honda did fare better in 2015 than it did in 2014 when it was behind the mass market brand average by five points.
The Brand Hyundai made strides this year, too, moving up to a seventh place with a score of 803, just like its sister company Kia. Hyundai achieved a score of 798 last year, and the corporation has maintained its position above the mass market average ever since.
Nissan is ranked 10th with a score of 796 out of 1000, slightly above the mass market brand average of 792. The Japanese manufacturer maintained its stability but did see a slight decline from its 797 scores from the previous year. Nissan performed better this year compared to other automakers than it did in 2014 when it received the mass market average.
The Korean automaker Kia scored 798 this year, continuing to increase customer satisfaction. Even though it only scored two points more than it did in 2014 (796), the manufacturer outperformed the mass market average in 2015.
In the 2015 J.D. Power CSI Study, Volkswagen, the sole German carmaker among mass market brands, falls from second place in 2014. The corporation scored 818 this year, down 12 points from its 830 scores from the previous year.
Chevrolet has excelled in providing its consumers with a favorable service experience, but other American automakers are having difficulty according to J.D. Power’s CSI. With a score of 807 this year, the brand came in the fifth position, down somewhat from last year’s 812 scores. Nevertheless, the business is doing better than the mass market average, and it was ranked fifth the year before.
With a score of 834, MINI earned a spot in the top 10 as one of the brands that have made the biggest improvements. With a score of 828, the British automaker tied GMC for third place the previous year but lagged the winner by seven points. MINI is only two points behind this year.
GMC sees a minor decline in ranking, coming in at fourth this year from third in the 2014 CSI Study. Even if GM’s recalls have recently increased, its 2015 score of 811 is still an impressive improvement over the previous year’s 828.
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